Last updated: December 2025
We respect the privacy of our customers and website visitors. This document is intended to explain what information we collect, how we use it, how we protect it, and what your rights are under the law.
1. What information do we collect?
When using the website, we may collect the following information:
Personal details you voluntarily provide in writing by filling out website forms such as full name, phone, email address, shipping address, payment method. Information about purchases and orders you made on the website. Technical information, IP address, device type you're using, browser type, operating system, browsing data, and cookies. Information received from third-party services we use (such as Google Analytics, Meta Pixel).
2. Purposes of information use
The information is collected and used for:
Processing orders, billing, handling shipments, and customer service. Managing customer club, promotions, and benefits. Sending marketing updates, newsletters, and personalized offers only after receiving your consent. Improving user experience on the website and managing internal business operations (data analysis, measurement, control). Compliance with legal requirements.
3. Transfer of information to third parties
We may share information with:
Shipping and logistics companies for order delivery. Payment providers for secure processing. Mailing companies or marketing systems we use for sending messages. Other parties if we have a legal obligation or instruction from a competent authority. We do not sell personal information to third parties for their independent commercial purposes.
4. Information storage and security
We take reasonable and accepted information security measures to protect information from unauthorized access, misuse, or exposure.
All information is stored on secure storage servers, in encrypted communication (SSL) - our website runs on the Shopify platform and is secured using SSL protocol - SHOPIFY and all information transferred through it is encrypted and protected according to market standards.
Access to information is limited to Zendigi employees and authorized staff only.
5. User rights
According to privacy law, you are entitled to:
Right of access – to know what information we hold about you. Right of correction – to request that we update incorrect or incomplete information. Right of deletion – to request that we delete personal information about you (subject to other legal obligations such as keeping documents for tax purposes). To exercise your rights, you can contact us in writing at info@zendigibags.com or WhatsApp 0525858147
6. Use of cookies
The website uses cookies and similar technologies for operational, security, usage analysis, marketing, and user experience customization purposes.
You can change your browser settings to block or delete cookies, but some services on the website may not function properly.
7. Marketing and direct mail
Sending marketing messages (by email, SMS, WhatsApp, etc.) will only be done after receiving your explicit consent, in accordance with communications law.
Every marketing message sent by us will include a link for immediate removal.
8. Information retention
We retain personal information as long as it is necessary to achieve the purposes for which it was collected, and subject to other legal obligations.
9. Policy changes
We may update the privacy policy from time to time. Updates will be published on this page, and the last update date will appear at the top of the document.
10. Contact
For any question, request, or exercise of your privacy rights, you can contact us in writing on WhatsApp 0525858147 or by email info@zendigibags.com
